All the consultants are full-time employees of the hospital; hence, outpatient services are available on all working days. We have doctors in the positions of medical and surgical registrars, junior and senior registrars, and junior and senior residents, thus offering 24 hours coverage in areas such as Casualty, Wards, Intensive Care Units and Post Op recovery areas. Any complaints in the odd hours are first attended to by the resident doctors and, depending upon the case, the respective consultants are called in to attend to the patients.

You are required to contact the admission counter, where our executives will give you details about the various packages, bed categories and other charges. After finalization of the package and bed category, you will be given an IP (inpatient) number. On completion of all the admission formalities, you will be guided to the respective ward/room.

Yes, patients are required to pay a deposit as per the category of the bed at the time of admission. In case of a surgery or a procedure, the total estimated amount has to be deposited with the hospital before the surgery.

Patients can make the deposit by cash, debit or credit cards or demand draft. We do not accept cheques.

Attendants need to vacate the room if the patient is shifted to an ICU.

Yes, if your TPA is on the panel of our hospital.

Yes. We do.

Your consultant will make an entry for discharge on your case sheet. After this, the resident doctors prepare the discharge card. Then the file is sent to the IP reception for clearance, after which the final bill is prepared, taking into account all the deposits. When the final bill is ready, payment has to be made at the admission counter. This procedure may take 2-3 hours.

The following documents are required for a refund:

• Final bill (original)
• Receipts of all payments
• Check-out slip

To minimize crowding and noise in the patient care area, only one attendant pass is issued per patient. The pass has to be surrendered at the admission counter at the time of the discharge

No, patients/attendants have to make necessary arrangements for food.

Transfer to a higher category is based on the availability of beds. The rates of the higher category transferred to will be applicable from the date of the transfer. For surgical procedures, investigations and other diagnostics you will be charged as per the higher category rate only, from the date of admission.

In the case of packages, for transfer to a higher category the total difference in the package charge has to be paid before the transfer.

Billing is done on a 24-hour basis.

All the medicines and consumables are provided by the hospital pharmacy only.

Your summary report or discharge card will be given to you by the nursing staff at the time of the discharge. In case there is a delay in the preparation of a discharge card, it will be mailed or posted to you within a week of the discharge.

Yes, telephone connections are provided in all the wards and rooms to facilitate communication.